Our Policies
Check In & Check Out Times
Check in time is 4:00 PM - 9:00 PM on the scheduled day of arrival
Check Out Time is no later than 9:00 AM on the scheduled day of departure.
Please Note:
*If you are a no show on your first night, it is still counted in your bill. We hold those room(s) for you and have to turn others away so if you're not going to be here, please call and let us know.
We are flexible and willing to work with your schedule.
We only ask that you call ahead at least 24 hours in advance to make prior arrangements if you will be late or want to arrive early so that we can be ready for you. Please also note that your arrival date may be the departure date of another team/group and vice versa. Although we will make every effort to accommodate your requests for departure/arrival times it may not always be possible.
Although we live on the property, we do not enter your rental while you are here. There is a dumpster on the premises for your trash/garbage. We provide you with sheets, pillows, towels for your stay but do not wash them during the week while you are here. We do not make beds. There is a coin op washer/dryer for your use both at the lodge and at the hotel. New York State does recycle cans/soda and water bottles. We will provide you with a container for those items.
Our Cancellation Policy
No Cancellations. All reservations are non-refundable and cannot be changed or canceled.
A 50% deposit is required at the time of your booking. One night reservations are to be Paid in Full at the time of booking.
Group Rates are Non-Refundable.
Weekly Individual Reservations are Non-Refundable.
Other points of interest:
We are a pet friendly facility and will accept guests with dogs. There is an additional charge for pets. It is important that you consider this when making a reservation to stay here. We also have sled dogs and a few cats of our own.
Richfield Springs was famous for its sulfur baths in the early 1900's. There are numerous sulfur springs in the area and although the Lake House has its own excellent well water, on occasion, there is a hint of sulfur that you might detect. Sulfur water is known for its health properties.
The Lake House has been modernized in many ways but part of its charm is the rural setting beside beautiful Canadarago Lake. We still have farms and livestock in the surrounding fields. Farmers cut and bale hay, spread manure, and chop corn. For kids from the city, it is something interesting for them to experience.
We strive to make each guest's stay enjoyable. We will help you with directions, information for sites of interest, and in general do our best to make your stay memorable. We always try to honor your request for the room of our choice. On occasion, if we do have to make a last minute adjustment, we will always upgrade your room or offer you a full refund. We have many guests that return year after year. We hope you will become one of them.